Returning to a conversation
Use the same account and sign-in method as before. Choosing another email or provider can open a different account with an empty conversation list. A missing chat is not, by itself, evidence that the service deleted it.
Your subscription belongs to your account, not to a browser tab. Check that you are using the intended account before looking for a missing plan or credit balance.
If you cannot get in
Check the email address for spelling mistakes, including extra spaces. For an emailed access or recovery message, inspect the spam folder and allow time for delivery before requesting another one. Never send a password, access token or one-time code to another member.
If the problem occurs only on one browser, try an updated browser with cookies permitted for the site. Use the troubleshooting section to separate an account-access issue from a wider service interruption.
Account choices after sign-in
Review training consent under Account > User preferences. Keep your own personal information out of a public character biography. Before closing an account, read what happens to public Kyns, subscriptions and retained records. These are separate decisions from simply signing out.
Questions and answers
Does signing out cancel a subscription?
No. Signing out ends the browser session. Recurring billing must be managed separately in your subscription settings.
Why would my conversation list look empty?
A different account or sign-in method is one possible cause. Check the account first, then follow the troubleshooting steps if your conversations are still missing.